Privacy Policy

Last Updated: September 15, 2023

Fix Appliance Repair Service ("Fix Appliance Repair Service," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website, contact us, or request appliance repair services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, request a service, schedule an appointment, or submit a form through our website.

Depending on how you interact with us, this information may include:

Full name
Phone number
Email address
Service address
Billing or payment information
Information about your appliance
Appliance make, model, and reported problem
Details included in your messages or service requests
Appointment and service information
Other information you voluntarily provide to us

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Responding to service requests and inquiries
Scheduling and managing appointments
Contacting customers regarding scheduled or requested services
Providing appliance diagnosis, repair, maintenance, and related services
Providing estimates and communicating repair recommendations
Processing payments and maintaining transaction records
Maintaining customer and service records
Responding to customer questions or support requests
Improving our website, services, and customer experience
Communicating with customers about their service requests
Sending service-related notifications and communications
Sending promotional or marketing communications when permitted and when you have provided the appropriate consent
Protecting our business, customers, website, and systems from fraud, misuse, or unauthorized activity
Complying with applicable laws and legal obligations

3. How We Share Personal Information

We do not sell your personal information.

We may share personal information when reasonably necessary to operate our business and provide requested services. For example, information may be shared with:

Employees, technicians, or authorized representatives who need the information to provide services
Payment processors and financial service providers when necessary to process payments
Website hosting, scheduling, communication, or business software providers that help us operate our business
Professional service providers who assist us with business operations
Government authorities, courts, or law enforcement when required by applicable law
Other parties when necessary to protect our legal rights, customers, property, or safety

We limit access to customer information to individuals and service providers who have a legitimate business need for that information.

4. Information Submitted Through Our Website

If you submit a request through our website, we may collect information such as your name, phone number, email address, service address, and information about the appliance or service you are requesting.

We use this information to respond to your request, contact you, schedule service, and provide the requested appliance repair or maintenance services.

Submitting information through our website does not create an obligation for you to purchase services.

5. Phone, Text, and Electronic Communications

When you contact us by phone, text message, email, or through our website, we may retain information about the communication in order to respond to your request, schedule service, maintain service records, and provide customer support.

If you provide your phone number and consent to receive text messages, we may use text messaging for service-related communications and, where applicable, promotional communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages by replying STOP. You may also contact us directly if you need assistance with communications.

Opting out of marketing communications does not prevent us from sending necessary service-related communications, such as appointment confirmations or other communications directly related to a service you have requested.

6. Cookies and Similar Technologies

Our website and third-party services used on our website may use cookies, pixels, analytics tools, or similar technologies.

These technologies may be used to:

Help the website function properly
Understand how visitors use the website
Improve website performance and user experience
Measure advertising and marketing effectiveness
Help us understand which services or pages may be of interest to visitors

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

7. Third-Party Services

Our website may use third-party services for purposes such as website hosting, analytics, advertising, communications, scheduling, payment processing, or other business functions.

These third parties may process information according to their own privacy policies and terms. We encourage users to review the privacy policies of third-party services when appropriate.

We do not control the privacy practices of independent third-party websites or services.

8. Advertising and Analytics

We may use third-party advertising and analytics services to understand website traffic, measure advertising performance, and promote our services.

These services may collect information about website visits, device information, online activity, or interactions with advertisements, subject to their respective privacy policies and applicable laws.

We do not sell personal information to advertisers.

9. Payment Information

When you make a payment for our services, payment information may be processed by third-party payment processors.

We generally do not need to store complete payment card information ourselves. Payment information may be handled directly by the applicable payment processor according to its security practices and privacy policy.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

Access to customer information is limited to authorized personnel and service providers who have a legitimate business need to access that information.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

11. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

12. California Privacy Rights

If you are a California resident, you may have certain privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include the right to:

Know what categories of personal information we collect and how it is used
Request access to certain personal information
Request correction of inaccurate personal information
Request deletion of personal information, subject to applicable exceptions
Opt out of certain uses or disclosures of personal information where applicable
Receive information about how your personal information is handled

We do not sell personal information.

To exercise an applicable privacy right, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

13. Children's Privacy

Our services and website are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete the information.

14. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Fix Appliance Repair Service
Phone: (626) 727-9507
Website: https://www.fix-appliances-pro.com/

You may contact us using the information above for privacy-related questions or requests.